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Real members of MyAutismTeam have posted questions and answers that support our community guidelines, and should not be taken as medical advice. Looking for the latest medically reviewed content by doctors and experts? Visit our resource section.
A MyAutismTeam Member asked a question 💭
Green Bay, WI

Just wondering if anyone else has gotten Speech therapy denied and how to get it coverd by insurance. I called to appeal and was told I have nothing to appeal because there is denied claims. His initial eval was reviewed by UMR RN's (our health insurance) and was determined not medically necessary. Do I have anything I can do?

November 4, 2013
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Answer Summary

Members rallied around someone whose insurance company denied speech therapy as not medically necessary, sharing hard-won strategies for... Read more

Members rallied around someone whose insurance company denied speech therapy as not medically necessary, sharing hard-won strategies for fighting denials and navigating the appeals process. Several members emphasized the importance of persistence, including repeatedly calling to request a case manager (even when told one isn't available), asking for supervisors until reaching someone with actual authority, documenting every call with names and extension numbers, and contacting the State Insurance Commissioner's office for advocacy support even with self-funded plans. A recurring theme was understanding the billing codes and coverage nuances, particularly how speech therapy can be denied as educational rather than medical, the importance of securing an IEP to avoid retroactive denials, and ensuring therapy is billed under the correct diagnostic code like F84.0 for autism spectrum disorder rather than educational codes.

A MyAutismTeam Member

BS!! If you have a diagnosis then the insurance company has to cover any therapy your son needs. We went through the song and dance with the insurance company. They were very obstructive. You have to keep on them. Answers will vary depending on who you get on the phone.

November 5, 2013
A MyAutismTeam Member

Our IEP is scheduled for 11/26. we have been on a list since last year. that is their reason for denying ABA therapy. I called and got a case number today for a case manager to be assigned to me and was given a 48 hour tunaround promise. Keeping fingers crossed.

November 6, 2013
A MyAutismTeam Member

We used to have UMR. You need to call them and tell them you want a case manager. Ours was very helpful getting these types of things untangled.

November 5, 2013
A MyAutismTeam Member

Speech therapy often bills out under ICD10 code F82.4. This code is used for educational purpose and not covered by private insurers. If you have a ASD/PPD-NOS diagnoses. And your UMR benefit plan covers ABA THERAPY (dictated as “Medically necessary”) your ST can bill with code, F84.0 (ASD/PPD-NOS ICD10 Billing code).

You should check your benefit plan outline to see if these services require preauth to be sent in by your physician prior to services rendered.

Unfortunately, this is the information I found reading through my wife’s UMR benefit plan, our daughter is under. UMR is the payer for UHC choice plus plans and other plans. It’s typically (from what I’ve found), self funded by your employer. If your employer has not elected for the ABA/ASD COVERAGE. Autism speaks actually has some decent resources to help paint a picture of the beneficiary for ST/ABA therapy.
We’ve received a request from UMR to get a second opinion on my daughters ASD diagnosis.

June 4, 2018
A MyAutismTeam Member

There are two levels of appeals with the insurance company. What you need to do is 1) get proof of medical necessity from the doctor 2) get the therapy plan that was proposed 3) write up the appeal where you personalize your child (make him/her a real person) and describe the need for the therapy.

you have to do two appeals before you go to the medical review board (which is like a Jury of lay people ). Those appeals need to explain well what is going on for lay people to understand. I did appeal my son's physical therapy and had some success

September 6, 2017

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Queens, NY

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